Terms of Services

Yalla Eat is committed to protect the privacy of all visitors using Yalla Eat platform, including all visitors who access through Yalla Eat Website, Yalla Eat mobile application, any other platform or any other devices.

This privacy policy may change or update by us from time to time, The latest version will be published on Yalla Eat (www.yallaeat.ae) website, and is also be available by contacting our Administration Officer through email.

By providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this privacy policy.

1. Personal Information

1.1   You may be asked to provide information about yourself when you visit Yalla Eat Website, use mobile app or use the Service to make an Order from a Restaurant through the Website which may include full name, mobile numbers, contact address and e-mail address. It isn’t necessary to disclose who you are or reveal any personal information about yourself in order to browse through some part of the website.

1.2   From time to time, you may provide us, and we may collect from you, personal information of a third party (for example, for delivery purposes). Where you provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it.

1.3   By browsing Yalla Eat information and/or the Website or Service using mobile digital routes such as mobile, tablet or other devices/technology including mobile applications, then you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too.

1.4   Yalla Eat collect personal information directly from you when you submit information through our Site, place and pay for an order for products with a partner restaurant using our Website, rate and/or review a restaurant participate in a survey, subscribe to our mailing list and submitting feedback.

1.5  We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data, your device, IP address. Unless you have chosen to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any Yalla Eat mobile application, through your mobile's browser or otherwise.

1.6  In addition, Yalla Eat may collect information regarding Yalla Eat account holders' past Yalla Eat orders, favourite restaurants, customer service inquiries, service/restaurant reviews and certain social networking preferences.

1.7  Yalla Eat also uses web analytics software to track and analyse traffic on the site in connection with Yalla Eat advertising and promotion of Yalla Eat services. Yalla Eat may publish these statistics or share them with third parties.


We will use your collected personal information for the following purposes:

2.1  Your collected information will enable us to provide you with access to the relevant parts of the Website and to supply the Service. It will also enable us to bill you and enable us and/or a Restaurant with whom you have placed an Order to contact you where necessary concerning the Service. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud.

2.2  This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so.

2.3  We may use your information to send you offers or promotions that we consider you might be interested in.

2.4  Please note that by submitting Reviews regarding the Website, Service and/or Restaurants, you consent to Yalla Eat to use such Reviews on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name or nick name (and any other information that you may from time to time consent to us disclosing).

2.5  Your information may be disclosed to our employees and to third parties involved in the delivery of your order, and the analysis and support of your use of the website.

2.6  If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by contacting us.


3. Debit/Credit Cards and Payment Information

We offer two types of Payment method, COD (Cash on Delivery) and Online Payment by Debit or Credit Card. Order which is placed by you through website, mobile site or mobile app will be required to choose one of the payment method. We do not store your debit/credit and payment information. For COD orders we verify your detail by sending verification code via SMS. Order with Online Payment method chosen by you, you will be redirected to our Payment Gateway Partner website which will be embedded in our website. All your Payment Information will be passing in an encrypted format with globally accepted rules and applications during order processing.


4. Marketing

We may also use and disclose your personal information to perform marketing operations. We do sell or rent personal information to third parties for their marketing purposes without your explicit consent. This information may be combined with information collected from other companies and will be used to improve our services, marketing and content. You may opt-out of receiving direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.


5. Protection of information

We take care of protection and securing information very seriously and utilise appropriate adaption of data collection, data storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on Yalla Eat. Our all hardware and servers secured by firewall and use Secure Sockets Layer (SSL) and the best encryption technology that works with almost every browser.

6. Cookies

Yalla Eat website (www.yallaeat.ae) use cookies to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our websites requires the use of cookies.

Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.


7. Contact Yalla Eat

If you have any questions about this privacy policy, if you wish to update personal information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this privacy policy, please contact:

[email protected]

we will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations